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COVID-19 FAQs and Resources

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National Louis University – COVID-19 Frequently Asked Questions

The COVID-19 virus

What is the “new coronavirus?”

The “new coronavirus,” or COVID-19, is a member of a family of viruses which includes severe acute respiratory syndrome (SARS), as well as more common, minor diseases that typically cause upper-respiratory tract illnesses.

After apparently originating in the Wuhan province of China, the coronavirus (COVID-19) spread outward to several other areas, including Europe and North America. So far, it has been spreading rapidly due to its airborne transmission, which can occur through coughs and sneezes, as well as its potentially lengthy dormancy period, which can last anywhere between 2 days to 2 weeks after exposure and before any symptoms appear. Among those with the illness, the severity has varied from simple “cold symptoms” to life-threatening conditions, particularly for elderly people. The fraction of those with a severe infection is a small portion of the total number infected with coronavirus, based on initial data.

The Centers for Disease Control and Prevention (CDC)’s Novel Coronavirus alert is the best source for up-to-date information. The Chicago Public Health Department also has a coronavirus information page.

How can I best protect myself from it?

Everyone can follow certain basic, everyday steps for maintaining good hygiene, including:

  • Wash your hands thoroughly and regularly, or use alcohol-based sanitizers.
  • Cover your mouth when sneezing or coughing.
  • Do not share food or drink with others.

Please review the full set of CDC guidelines here

What are the symptoms of COVID-19?

The main symptoms of the virus, as listed by the CDC, include a fever, persistent coughing, and an acute shortness of breath. The symptoms are similar, but not identical, to other common respiratory illnesses like influenza.

Please check the CDC’s full description of the symptoms here.

How does the virus spread?

The virus spreads mainly via coughing, sneezing, or close physical contact. It is communicable through the air, which is one of the primary reasons for its rapid transmission across the world.

Have there been any positively identified cases of the virus at NLU?

As of yet, no cases have been identified in the NLU community. If any do emerge, we will notify the community immediately.

What should I do if I have the symptoms, or if I am exposed to someone who has them?

If you suspect that you or another student may have been exposed to someone with COVID-19 or are experiencing symptoms of the virus (fever, cough, difficulty breathing), please report this using the form below. This information will be kept private and will only be used to provide individuals experiencing symptoms with guidance on what they should do next and to help assess risk to the campus community and deploy appropriate resources.

For students, the Reporting Form is available by following this link.

For employees, the Employee Precaution Form is available here.

Is there a vaccine for the virus? How can I treat it?

Not yet.

Until one is available, if you begin to exhibit symptoms, don’t panic! Contact your doctor as soon as you can.

NLU’s Policies and Resources

Is NLU still open?

Given the rapidly evolving situation and guidance from public health officials, National Louis University is restricting access to its campuses from March 17 – April 12 to authorized personnel only. Limited access will be provided to students who need access to computers to meet their educational obligations.

General public access is prohibited during this time. In an effort to promote the wellbeing of our faculty and staff, all departments will transition their functions to operate remotely until April 12, 2020. Accordingly, building hours will be reduced to Mondays through Fridays from 8:00 a.m. – 5:00 p.m. and closed on Saturdays and Sundays. We hope this will not cause delays in your responses and inquiries, but should you experience any lag in response, or would like to address concerns, please email us at

For more information, visit

Should I be coming to campus for classes?

Until April 12, travel to campus is discouraged and will be limited, while all instruction will be taking place virtually. Additional communication about training and support for students can be found in our “continue learning” resource page, and more will be forthcoming. For technical assistance, please reach out to the Help Desk, by calling (866) 813-1177 or e-mailing; please note our team is on call 24/7.

How long will NLU be conducting classes remotely?

We are planning to deliver instruction virtually through April 19, 2020, and will assess the situation and communicate plans for the balance of the academic year by April 12, 2020. If necessary, we are prepared to continue with remote learning to ensure your education continues smoothly and without interruption.

I’m feeling extremely anxious. What should I do?

Please do what you need to do to take care of yourself, your whole self. While much of our focus has been on ensuring we take measures to mitigate the spread of COVID-19 with intensified hygienic measures and social distancing, it is important to acknowledge the personal stress and anxiety that navigating this pandemic can cause. Our student wellness team remains available as a resource to you even while instruction moves virtually. More information about our resources can be found at: The University Counseling Center through Skylight Counseling is still taking appointments and will make tele-therapy available via phone to limit contact and meet the virtual needs of students. NLU students can request a counseling appointment by calling (312) 261-3636 or (847) 947-5656 or email:

For NLU Faculty and Staff: I’m looking for support switching to remote learning in my classes, or for my work at NLU. Where can I go to get help?

To assist in the transition to fully remote learning, NLU is launching “NLU Continue,” which is a central website housing many critical tools and helpful resources for you. From there, you may access information about setting up ZOOM, email, and contacts for any other technology-related questions you may have.

If you are a faculty or staff member needing to work from home, please click on Continue Working.  If you are a faculty member needing to teach from home, please click on Continue Teaching.  Lastly, if you are student needing to shift your learning from a ground campus to the online environment, please click on Continue Learning.

I have another question about NLU policy that isn’t addressed here.

Please direct any other inquiries or concerns you may have to this address: All questions will be reviewed and directed to the appropriate contact.

Human Resources

Now that we are working at home, do I still need to report if I self-quarantine due to direct or indirect exposure and/or if I am symptomatic?

Yes, this should be reported through the Employee Precautions Form that has been set up here

Employees have had to cancel and/or delay their vacation plans.  Are we going to keep the June 30th “use it or lose it” date or allow rollover?

At this point there is no plan to change the vacation policy and practice. It is important to work with your supervisor to utilize your vacation hours between now and June 30. 

If I am working from home, can I still take vacation time?

Yes, employees can still request vacation time through their supervisors.   

If I am working from home and self-quarantine without symptoms, can I continue to work?  If I am symptomatic and can’t work, can I use sick time?

If you are self-quarantined and able to work, you should.  If you are physically sick and unable to work, you should notify your supervisor and utilize your sick time.

Can I come in to my campus to work before April 12 if I don’t want to stay home?

Not unless there is a specific need and it is approved through your supervisor.

Are there “core hours” that are required for working at home?

Hours should be discussed and approved by your supervisor. 

What happens if I am home sick and I run out of sick and vacation time?

This policy is currently pending, and may be impacted by state and federal legislation. Please keep checking this page and our alerts page for updates.

If I have to work from home but don’t have a type of job I can do at home, will I be paid?

Yes, at least for the foreseeable future.  If you are an employee that doesn’t have work that you can do at home, please let your supervisor know so we can find work for you to do.

Are we going to start furlough days?

There are currently no plans for furloughs.   

Travel Guidelines

What do I need to do if I have recently traveled?

In an abundance of caution, NLU is requesting faculty, staff and students to fill out the Travel Information Form if you expect to return to NLU to work or study after traveling internationally. If you elect to travel to any country that is now or may in the future be listed under alert levels 2 or 3, National Louis may take certain precautions for your re-entry in the interest of public health. You may review the schedule of alerts provided by the Center for Disease Control here.   

Any international travelers should stay updated with, and adhere to, the CDC’s travel advisories.

What about upcoming NLU-sponsored travel plans?

As of today, any NLU-affiliated air travel scheduled through April 19 is prohibited and should be canceled. Faculty and staff may request individual reviews of this travel restriction through their dean and/or unit head. 

UPASS, Commencement, and Student Employment

If I work as a student employee, will I still be paid?

At this time, students employed under the Federal Work Study (FWS), College Employment (CE), and Graduate Assistant (GA) programs will still be paid for their scheduled work hours while our virtual learning environment continues, and should still complete a timecard for the hours they would have worked on campus.

Will I receive a credit for my CTA-UPASS?
U-Passes for the Spring 2020 Quarter will remain active per the dates found here on the U-Pass webpage. Because U-Passes will remain active, refunds cannot be issued to any eligible student per our contract with the CTA. For now, you can visit NLU’s U-Pass webpage for additional information or email additional questions to or

Will commencement be rescheduled?

National Louis is monitoring the impact of COVID-19 carefully and regularly. As of now, no decisions have been made about the 134th Illinois commencement ceremony which is currently scheduled for Saturday, June 20, 2020. As the university makes the best decisions for the health of our community, commencement and all related issues will be addressed. When any decisions are made, students will be notified as soon as possible.

Please note: this does not affect degree finalization dates, as posted on the NLU website here. Students should still apply for their finalization by the currently posted deadlines.


    NLU’s Chicago campus on South Michigan Avenue occupies five floors of the historic Peoples Gas Building. This landmark building, across the street from the Art Institute of Chicago and Grant Park, is easily accessible by train, bus and car and is surrounded by restaurants, parking lots/garages and shops.

    122 S. Michigan Avenue
    Chicago, IL 60603
    (888) 658.8632
    Info » | Directions »

    Conveniently located in a fast-growing business district off I-90 and Route 31, NLU Elgin features 10 classrooms with high-tech media equipment; a computer lab with high-speed Internet access; two conference rooms; and comfortable student lounges. Parking is free at this recently remodeled and upgraded teaching site, which now includes wireless Internet access.

    620 Tollgate Road
    Elgin, IL 60123
    (888) 658.8632
    Info » | Directions »

    Opened in the summer of 2006, NLU North Shore at Skokie is a state-of-the-art modern campus located just off the Edens Expressway near the Old Orchard Shopping Center. The campus includes 44 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a walk-in lab in the library; six conference rooms; a public café for beverages and snacks; a student welcome center; a library for research and study; and multiple, comfortable student lounge areas.

    5202 Old Orchard Road
    Skokie, IL 60077
    (888) 658.8632
    Info » | Directions »

    Located just minutes from the East-West Tollway (I-88), NLU Lisle features 42 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a separate walk-in lab in the library; a café for beverages and snacks; a student welcome center; a library for research and study; conference rooms; and six comfortable student lounge areas with wireless access.

    850 Warrenville Road
    Lisle, IL 60532
    (888) 658.8632
    Info » | Directions »

    Located in one of Chicago's major northwest suburbs, the newly renovated NLU Wheeling includes 20 classrooms with high-tech media equipment, four conference rooms, four computer labs with high-speed Internet access, large student lounge areas with wireless capabilities and interactive video capabilities, and an extensive research library. The site also houses the university library research collection.

    1000 Capitol Drive
    Wheeling, IL 60090
    (888) 658.8632
    Info » | Directions »

    Established in 1988 and located in one of Tampa's major business districts, NLU's Florida Regional Center serves students in 13 counties in central Florida. In addition to its classrooms, the National Louis University Tampa Regional Center features a computer lab, student lounges, and conference room.

    5110 Sunforest Drive, Suite 102
    Tampa, FL 33634
    (800) 366.6581
    Info » | Directions »