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How to Navigate Voicemail by Phone

Outlook Voice Access lets Unified Messaging (UM)-enabled users access their mailbox using analog, digital, or mobile telephones. Using the menu system found in Outlook Voice Access, UM-enabled users can read email, listen to voice messages, interact with their Outlook calendar, access their personal contacts, and manage personal options such as configuring their Outlook Voice Access PIN or recording their voice mail messages. This topic contains a list of the Outlook Voice Access commands and how users can use them when they access their mailbox by calling an Outlook Voice Access number.

Dial into Voicemail

If calling from an outside location (non-NLU office phone)

  1. Dial 1-847-947-5600 or dial your full 10 digit NLU phone number and press the * key while listening to the voicemail greeting.

If calling from an on campus NLU phone

  1. Dial 5600 from a campus phone or press the Messages key.



  2. If dialing from your own extension, enter PIN when prompted.

Outlook Voice Access User Interfaces

Outlook Voice Access consists of two user interfaces: the Telephone User Interface (TUI) that uses a telephone keypad and the Voice User Interface (VUI) that uses voice commands. Users can use Outlook Voice Access to access the voice mail system from an external or internal telephone to access their personal email, voice messages, contacts, and calendaring information in their mailbox.

Email and voice mail commands reference

As an Outlook Voice Access user, when you dial in to an Outlook Voice Access number, you’re presented with menu options that enable you to access your mailbox and manage your email and voice mail. The following table lists the commands that are available for managing your email and voice mail.

Voice command

Touchtone command

Description

"Play"

 

Plays the current email or voice mail message.

"Next"

#

Reads the next email or voice mail message.

"Next unread"

00 followed by ##

Reads the next unread email message. Available only for email.

"Delete"

7

Deletes the current email or voice mail message.

"Reply"

8

Replies to the user who sent the current email or voice mail message.

"Reply all"

00 followed by 88

Replies to all the users on the current email message. Not an available option for voice mail messages.

"Mark as unread"

9

Marks the email message as Unread.

"End"

33

Stops reading and goes to the end of the current email or voice mail message.

"More options"

00

Opens the More Options menu.

"Previous"

00 followed by 11

Reads the previous email or voice mail message.

"Read the header"

 

Reads the header of the email or voice mail message.

"Call sender"

00 followed by 2

Places a call to the user who sent the current email or voice mail message.

"Forward"

00 followed by 6

Forwards the current email or voice mail message to other email recipients or groups.

"Flag for follow-up"

00 followed by 44

Marks or flags the current email or voice mail message for follow-up.

"Find by name"

 

Uses the user's name to locate email or voice mail messages in the user's mailbox.

"Delete conversation"

00 followed by 77

Deletes all the email messages that are associated with an email conversation. Available only for email.

"Hide conversation"

00 followed by 99

Hides additional email messages that are contained within the same email conversation. Available only for email.

"Envelope information"

00 followed by 5

Reads the envelope information for the email or voice mail message.

"Select language"

00 followed by 55

Lets you select the language in which you want the email or voice mail message to be read.

"Rewind" or "Repeat"

1

Rewinds or repeats the current email or voice mail message. Available only while the message is being played.

"Pause"

2

Pauses the current email or voice mail message. Available only while the message is being played.

"Fast forward"

3

Fast forwards the current email or voice mail message. Available only while the message is being played.

"Slow down"

4

Plays or reads the current email or voice mail message more slowly. Available only while the message is being played.

"Faster"

6

Plays or reads the current email or voice mail message faster. Available only while the message is being played.

"Previous"

11

Reads the previous email message from the beginning. Available only for email.

"Replay"

00 followed by 1

Replays the current email or voice mail message.

"Repeat"

0

Repeats the current menu options.

"Main menu"

*

Exits to the main menu.

Important:

If you need to access an email message after you delete it using Outlook Voice Access, you can use Outlook Web App or Outlook to move the email message back into the appropriate folder from the Deleted Items folder. You can’t use Outlook Voice Access to access the Deleted Items folder. 

Personal options commands reference

As an Outlook Voice Access user, when you dial in to an Outlook Voice Access number, you’re presented with menu options that enable you to access your mailbox and manage your personal options. When you configure personal options using Outlook Voice Access, you can only use the telephone keypad to navigate the menus. Using your voice to navigate the menus is not available for configuring personal options. The following table lists the commands that are available for managing your personal options.

Voice command

Touchtone command

Description

 

1

Turns on or off the telephone Out of Office greeting.

 

2

Records the personal voice mail or Out of Office voice mail greeting.

 

3

Changes the PIN that’s used for Outlook Voice Access.

 

4

Starts using the VUI or touchtone interface.

 

5

Sets the local time zone to use.

 

6

Chooses the 12-hour or 24-hour time format.

 

*

Returns to the main menu.

 

0

Repeats the menu options that are available.

 

 

Locations
  • CHICAGO DOWNTOWN CAMPUS

    NLU’s Chicago campus on South Michigan Avenue occupies five floors of the historic Peoples Gas Building. This landmark building, across the street from the Art Institute of Chicago and Grant Park, is easily accessible by train, bus and car and is surrounded by restaurants, parking lots/garages and shops.

    122 S. Michigan Avenue
    Chicago, IL 60603
    (888) 658.8632
    Info » | Directions »
  • ELGIN

    Conveniently located in a fast-growing business district off I-90 and Route 31, NLU Elgin features 10 classrooms with high-tech media equipment; a computer lab with high-speed Internet access; two conference rooms; and comfortable student lounges. Parking is free at this recently remodeled and upgraded teaching site, which now includes wireless Internet access.

    620 Tollgate Road
    Elgin, IL 60123
    (888) 658.8632
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  • NORTH SHORE

    Opened in the summer of 2006, NLU North Shore at Skokie is a state-of-the-art modern campus located just off the Edens Expressway near the Old Orchard Shopping Center. The campus includes 44 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a walk-in lab in the library; six conference rooms; a public café for beverages and snacks; a student welcome center; a library for research and study; and multiple, comfortable student lounge areas.

    5202 Old Orchard Road
    Skokie, IL 60077
    (888) 658.8632
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  • LISLE

    Located just minutes from the East-West Tollway (I-88), NLU Lisle features 42 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a separate walk-in lab in the library; a café for beverages and snacks; a student welcome center; a library for research and study; conference rooms; and six comfortable student lounge areas with wireless access.

    850 Warrenville Road
    Lisle, IL 60532
    (888) 658.8632
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  • WHEELING

    Located in one of Chicago's major northwest suburbs, the newly renovated NLU Wheeling includes 20 classrooms with high-tech media equipment, four conference rooms, four computer labs with high-speed Internet access, large student lounge areas with wireless capabilities and interactive video capabilities, and an extensive research library. The site also houses the university library research collection.

    1000 Capitol Drive
    Wheeling, IL 60090
    (888) 658.8632
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  • FLORIDA (TAMPA)

    Established in 1988 and located in one of Tampa's major business districts, NLU's Florida Regional Center serves students in 13 counties in central Florida. In addition to its classrooms, the National Louis University Tampa Regional Center features a computer lab, student lounges, and conference room.

    5110 Sunforest Drive, Suite 102
    Tampa, FL 33634
    (800) 366.6581
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