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Servicing of My Direct Loan

Who is my lender under the Federal Direct Loan Program?

The Department of Education is your actual lender although they have contracted with several servicers to actually service your loan.

Can I select my lender or am I able to remain with my previous FFELP lender?

You cannot keep your previous lender for new loans after July 1, 2010. The lender for all new loans is the Department of Education.

Who is my servicer?

You will be notified which company will be servicing your loan. You are also able to view your loan information here.

What is a servicer?

The servicers listed are contracted by the Department of Education to manage the Direct Loans. They are responsible for the billing, collection and processing of all deferments, forbearances and cancellations.

When will I know who is servicing my loan?

Within sixty days of the loan disbursement, the servicer will contact you.

Can you provide me with contact information on the servicers?

You can view the list of servicers here.

What is Exit Counseling?

Exit Counseling will explain your rights and responsibilities as a Direct Loan borrower. Direct Loan Exit Counseling is required when you cease half-time enrollment.

Do I need to complete Exit Counseling?

Yes, it is required by law. You can complete Exit Counseling here:

I have other loans from prior institutions. How can I get more information on the loans?

To find out who your previous lenders were, go to the National Student Loan Database System (NSLDS) at



    NLU’s Chicago campus on South Michigan Avenue occupies five floors of the historic Peoples Gas Building. This landmark building, across the street from the Art Institute of Chicago and Grant Park, is easily accessible by train, bus and car and is surrounded by restaurants, parking lots/garages and shops.

    122 S. Michigan Avenue
    Chicago, IL 60603
    (888) 658.8632
    Info » | Directions »

    Conveniently located in a fast-growing business district off I-90 and Route 31, NLU Elgin features 10 classrooms with high-tech media equipment; a computer lab with high-speed Internet access; two conference rooms; and comfortable student lounges. Parking is free at this recently remodeled and upgraded teaching site, which now includes wireless Internet access.

    620 Tollgate Road
    Elgin, IL 60123
    (888) 658.8632
    Info » | Directions »

    Opened in the summer of 2006, NLU North Shore at Skokie is a state-of-the-art modern campus located just off the Edens Expressway near the Old Orchard Shopping Center. The campus includes 44 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a walk-in lab in the library; six conference rooms; a public café for beverages and snacks; a student welcome center; a library for research and study; and multiple, comfortable student lounge areas.

    5202 Old Orchard Road
    Skokie, IL 60077
    (888) 658.8632
    Info » | Directions »

    Located just minutes from the East-West Tollway (I-88), NLU Lisle features 42 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a separate walk-in lab in the library; a café for beverages and snacks; a student welcome center; a library for research and study; conference rooms; and six comfortable student lounge areas with wireless access.

    850 Warrenville Road
    Lisle, IL 60532
    (888) 658.8632
    Info » | Directions »

    Located in one of Chicago's major northwest suburbs, the newly renovated NLU Wheeling includes 20 classrooms with high-tech media equipment, four conference rooms, four computer labs with high-speed Internet access, large student lounge areas with wireless capabilities and interactive video capabilities, and an extensive research library. The site also houses the university library research collection.

    1000 Capitol Drive
    Wheeling, IL 60090
    (888) 658.8632
    Info » | Directions »

    Established in 1988 and located in one of Tampa's major business districts, NLU's Florida Regional Center serves students in 13 counties in central Florida. In addition to its classrooms, the National Louis University Tampa Regional Center features a computer lab, student lounges, and conference room.

    5110 Sunforest Drive, Suite 102
    Tampa, FL 33634
    (800) 366.6581
    Info » | Directions »