Transcript Frequently Asked Questions

eTranscripts (electronic transcript in pdf format)

Why am I unable to order an eTranscript?

There are several reasons why you may not be able to order an eTranscript:

Hold on the Account

• You can view your holds in the NLU Student Portal (my.nl.edu). If you have any questions regarding your holds, contact the Office of Student Finance at 800.443.5522 ext. 5350.

Made Payment to NLU in the last 10 days

• If you have made a payment to NLU in the last 10 days, this may cause issues with ordering eTranscripts. If you cannot wait until 10 days have passed, email transcripts@nl.edu.

Why can’t I open my eTranscript?

• A password, which will arrive in a separate email once your order is placed, is required to open your eTranscript. Check your junk mail folder if you are missing either your transcript or your password email.
• Adobe Reader is required to open your eTranscript. If you do not have it, you can download it for free here.

What do I do if my recipient can’t open my eTranscript?

• Ask your recipient to make sure they received the password email. Your recipient also needs to have Adobe Reader, which they can download for free here.

Are eTranscripts official?

• NLU considers eTranscripts official, but your recipient may not. Please check with the recipient prior to placing an eTranscript order.

How long is my eTranscript available for me to view?

 eTranscripts expire. They are available for 30 days or seven downloads, whichever comes first.

Paper Transcripts

When will my transcript arrive in the mail?

• If you ordered a paper transcript for regular delivery, you or your recipient should receive it in seven to ten business days. If you ordered expedited delivery, it should arrive in one to two business days. There is an additional $15 charge for expedited (overnight) service.

It has been more than 10 business days since I placed my order and I still have not received my transcript. What should I do?

• Please contact us at transcripts@nl.edu.

Is a transcript that is mailed to me considered “official?”

• Both transcripts mailed to you and those mailed directly to your recipient are considered official transcripts. Transcripts mailed to you, however, will be stamped “Issued to Student.”

Other Transcript Questions

I attended a school that has merged with NLU.  Can I order my transcript from NLU directly?

• Yes, you can order your paper transcripts through the storefront. Please note that if you attended prior to 1995, additional processing time may be required for your transcript.

I was enrolled in U of C’s respiratory care program.  Can I order my transcript through NLU? 

• Yes,you can order your paper transcripts through the storefront. Please note that if you attended prior to 1995, additional processing time may be required for your transcript.

Can I view my grades without ordering an official transcript?

• Yes, through your NLU Student Portal you can view your unofficial transcript. This, however, may not be used when an official transcript is required.

I need proof that I’ve finished my degree, but it’s before my degree date. Can you indicate that on my transcript?

• If you have already submitted a Diploma and Degree Finalization Request but need proof that you have completed your degree requirements before the degree date, you can request a completion statement online. Please note that completion statements will not be processed during the two weeks prior to a degree date.

I don’t have a credit or debit card. Can I still order a transcript via the online option?

• Please contact us at transcripts@nl.ed. 

Storefront Overview (PowerPoint)

Storefront Overview (PDF)

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