Transcript Frequently Asked Questions

eTranscripts (electronic transcript in pdf format)

Why am I unable to order an eTranscript?

There are several reasons why you may not be able to order an eTranscript:

Hold on the Account

    • You can view your holds in the NLU Student Portal (my.nl.edu). If you have any questions regarding your holds, contact the Office of Student Finance at 800.443.5522 ext. 5350.

Made Payment to NLU in the last 10 days

    • If you have made a payment to NLU in the last 10 days, this may cause issues with ordering eTranscripts. If you cannot wait until 10 days have passed, email transcripts@nl.edu.

Why can’t I open my eTranscript?

  • A password, which will arrive in a separate email once your order is placed, is required to open your eTranscript. Check your junk mail folder if you are missing either your transcript or your password email.
  • Adobe Reader is required to open your eTranscript. If you do not have it, you can download it for free here.

What do I do if my recipient can’t open my eTranscript?

  • Ask your recipient to make sure they received the password email. Your recipient also needs to have Adobe Reader, which they can download for free here.

Are eTranscripts official?

  • NLU considers eTranscripts official, but your recipient may not. Please check with the recipient prior to placing an eTranscript order.

How long is my eTranscript available for me to view?

 eTranscripts expire. They are available for 30 days or seven downloads, whichever comes first.

Paper Transcripts

When will my transcript arrive in the mail?

  • If you ordered a paper transcript for regular delivery, you or your recipient should receive it in seven to ten business days. If you ordered expedited delivery, it should arrive in one to two business days. There is an additional $15 charge for expedited (overnight) service.

It has been more than 10 business days since I placed my order and I still have not received my transcript. What should I do?

Is a transcript that is mailed to me considered “official?”

  • Both transcripts mailed to you and those mailed directly to your recipient are considered official transcripts. Transcripts mailed to you, however, will be stamped “Issued to Student.”

Other Transcript Questions

I attended a school that has merged with NLU.  Can I order my transcript from NLU directly?

  • Yes, you can order your paper transcripts through the storefront. Please note that if you attended prior to 1995, additional processing time may be required for your transcript.

I was enrolled in U of C’s respiratory care program.  Can I order my transcript through NLU? 

  • Yes,you can order your paper transcripts through the storefront. Please note that if you attended prior to 1995, additional processing time may be required for your transcript.

Can I view my grades without ordering an official transcript?

  • Yes, through your NLU Student Portal you can view your unofficial transcript. This, however, may not be used when an official transcript is required.

I need proof that I’ve finished my degree, but it’s before my degree date. Can you indicate that on my transcript?

I don’t have a credit or debit card. Can I still order a transcript via the online option?

Storefront Overview (PowerPoint)

Storefront Overview (PDF)

To Access Downloads, user guides, release notes and video tutorials, visit the support page.

Locations
  • CHICAGO DOWNTOWN CAMPUS

    NLU’s Chicago campus on South Michigan Avenue occupies five floors of the historic Peoples Gas Building. This landmark building, across the street from the Art Institute of Chicago and Grant Park, is easily accessible by train, bus and car and is surrounded by restaurants, parking lots/garages and shops.

    122 S. Michigan Avenue
    Chicago, IL 60603
    (888) 658.8632
    Info » | Directions »
  • ELGIN

    Conveniently located in a fast-growing business district off I-90 and Route 31, NLU Elgin features 10 classrooms with high-tech media equipment; a computer lab with high-speed Internet access; two conference rooms; and comfortable student lounges. Parking is free at this recently remodeled and upgraded teaching site, which now includes wireless Internet access.

    620 Tollgate Road
    Elgin, IL 60123
    (888) 658.8632
    Info » | Directions »
  • NORTH SHORE

    Opened in the summer of 2006, NLU North Shore at Skokie is a state-of-the-art modern campus located just off the Edens Expressway near the Old Orchard Shopping Center. The campus includes 44 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a walk-in lab in the library; six conference rooms; a public café for beverages and snacks; a student welcome center; a library for research and study; and multiple, comfortable student lounge areas.

    5202 Old Orchard Road
    Skokie, IL 60077
    (888) 658.8632
    Info » | Directions »
  • LISLE

    Located just minutes from the East-West Tollway (I-88), NLU Lisle features 42 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a separate walk-in lab in the library; a café for beverages and snacks; a student welcome center; a library for research and study; conference rooms; and six comfortable student lounge areas with wireless access.

    850 Warrenville Road
    Lisle, IL 60532
    (888) 658.8632
    Info » | Directions »
  • WHEELING

    Located in one of Chicago's major northwest suburbs, the newly renovated NLU Wheeling includes 20 classrooms with high-tech media equipment, four conference rooms, four computer labs with high-speed Internet access, large student lounge areas with wireless capabilities and interactive video capabilities, and an extensive research library. The site also houses the university library research collection.

    1000 Capitol Drive
    Wheeling, IL 60090
    (888) 658.8632
    Info » | Directions »
  • FLORIDA (TAMPA)

    Established in 1988 and located in one of Tampa's major business districts, NLU's Florida Regional Center serves students in 13 counties in central Florida. In addition to its classrooms, the National Louis University Tampa Regional Center features a computer lab, student lounges, and conference room.

    5110 Sunforest Drive, Suite 102
    Tampa, FL 33634
    (800) 366.6581
    Info » | Directions »