TRANSCRIPT FAQ

Ordering Transcripts

How can I order my transcript?

• Go to: www.nl.edu/transcripts
• Click on the “Click here to begin transcript order” link.
• You need to log in or create a new account using your personal email.

Why can’t I log-in to order transcripts? 

• Create a new account using a different email.
• If you continue having trouble you can email: transcripts@nl.edu
  

Track Transcripts

How can I track my transcript?

• Allow 10 business days for delivery
• If the recipient has not received the transcript after 10 business days, please contact Parchment directly by going to: https://parchmentsupport.force.com/ and clicking on"Contact Us"

ETranscripts (electronic transcript in pdf format)

Are eTranscripts official?

• NLU considers etranscripts official, but your recipient may not.Please check with the recipient prior to placing an etranscript order.
• A password, which will arrive in a separate email after your order is placed, is required to open your etranscript.

How long is my etranscript available for me to view?

• eTranscripts expire. They are available for 30 days or seven downloads, whichever comes first.
• eTranscripts that have expiered will not be re-issued and will have to be re-ordered

Why can’t I open my etranscript?

• After your order is placed a password will arrive, in a separate email.
• Check your junk or spam mail folder if you are missing either your transcript or your password email.
• Adobe Reader is required to open your eTranscript. If you do not have it, you can download it for free here.

What do I do if my recipient can’t open my etranscript?

• Ask your recipient to make sure they received the password email and to please check their junk or spam mail folder as well.
• To ensure that the email is successfully delivered, please add email address noreply@parchment.com  to contacts list.

Other Transcript Questions

How can I include a form that my employer/school is asking for with my transcript?

IF you need to add a form you can do so when placing your order. Add the form in the “Order Options" parte of your order by uploading it where you see option”  “Attachment (optional)” This is only available in Etranscript or Mail options.

I attended a school that has merged with NLU.  Can I order my transcript from NLU directly?

Yes, you can order your transcripts through:  www.nl.edu/transcripts . Please note that if you attended prior to 2011, additional processing time may be required for your transcript.

 I was enrolled in University of Chicago’s respiratory care program.  Can I order my transcript through NLU?

Yes, you can order your transcripts through www.nl.edu/transcripts. Please note that if you attended prior to 2011, additional processing time may be required for your transcript.

Can I view my grades without ordering an official transcript?

Yes, you can view your unofficial transcript through your NLU Student Portal. This, however, may not be used when an official transcript is required.

I need proof that I’ve finished my degree, but it’s before my degree date. Can you indicate that on my transcript?

If you have already submitted a Diploma and Degree Finalization Request but need proof that you have completed your degree requirements before the degree date, you can request a completion statement online. Please note that completion statements will not be processed during the two weeks prior to a degree date.

I don’t have a credit or debit card. Can I still order a transcript via the online option?

Please contact us at: transcripts@nl.edu