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Susan Neustrom, Ed.D.


Adjunct Faculty

Programs/Classes Taught:

M.S. in Human Resource Management and Development (HRMD)

M.S. in Industrial and Organizational Psychology (I/O Psychology)

  •       OBD 533, Organizational Effectiveness and Development
  •       OBD 515, Training and Development

M.S.  in Human Services Management

  •       HSM 530, Professional Communications in Human Services
  •       MBA 503, Leadership & Organizational Behavior

Areas of Expertise:

  • Leadership
  • Organizational Behavior
  • Training and Development


Dr. Susan Neustrom is an author, speaker, educator, and Executive Director of a nonprofit organization providing adult day services. With over 25 years’ experience in leadership positions she served as Executive Director of JUST of DuPage, delivering educational programs to incarcerated men and women in the DuPage County jail, Director of Human Resources for a nonprofit agency working with adults with development disabilities in job training and independent living, and Assistant Vice President for a community bank.

Susan has taught at National Louis University since 2007 instructing in the BSM program, MBA, Human Resources Management, Applied Behavior Science, and the new Masters in Human Services, as well as teaching at several other universities.  She recently published her book addressing personal, professional, and organizational change, “The Comfort Zone Illusion-Leaving Your Comfort Zone is Not So Hard After All”.


  • Bachelor of Science in Management from National Louis University
  • Master of Arts in Organizational Leadership with a concentration in training and development  from Lewis University
  • Doctor of Education in Organizational Leadership from Argosy University

Research and Interests:

Leadership, organizational change, motivation, and nonprofit boards

  • Neustrom, S. (2016) The Relationship Factor. Proceedings-The Mentoring Institute 8th Annual Mentoring Conference, Albuquerque, NM, Oct. 2016.
  • Neustrom, S. (2015) The Comfort Zone Illusion-Leaving your Comfort Zone is Not So Hard After All. Cupertino, CA: Happy About. 
  • Neustrom, S. ( 2012) The Dyadic Relationship between an Executive Director and Board Chair during Turbulent Times, Journal of Nonprofit Education and Leadership, Vol. 2, No.3,  148-171.
  • Neustrom, S. (2010). The Dyadic Relationship between an Executive Director and Board Chair during Turbulent Times. Doctoral dissertation presented to the 2010 Association for Nonprofit Organization and Voluntary Action Conference (ARNOVA), Washington, D.C.
  • Neustrom, S. & Sell, R. (2007). The Adult Student Under the Microscope. Proceedings-the Adult Higher Education Alliance Conference, Dayton, OH, Oct. 2007.

Contact Information:

NLU email:
Cell: 630-408-4038


    NLU’s Chicago campus on South Michigan Avenue occupies five floors of the historic Peoples Gas Building. This landmark building, across the street from the Art Institute of Chicago and Grant Park, is easily accessible by train, bus and car and is surrounded by restaurants, parking lots/garages and shops.

    122 S. Michigan Avenue
    Chicago, IL 60603
    (888) 658.8632
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    Conveniently located in a fast-growing business district off I-90 and Route 31, NLU Elgin features 10 classrooms with high-tech media equipment; a computer lab with high-speed Internet access; two conference rooms; and comfortable student lounges. Parking is free at this recently remodeled and upgraded teaching site, which now includes wireless Internet access.

    620 Tollgate Road
    Elgin, IL 60123
    (888) 658.8632
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    Opened in the summer of 2006, NLU North Shore at Skokie is a state-of-the-art modern campus located just off the Edens Expressway near the Old Orchard Shopping Center. The campus includes 44 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a walk-in lab in the library; six conference rooms; a public café for beverages and snacks; a student welcome center; a library for research and study; and multiple, comfortable student lounge areas.

    5202 Old Orchard Road
    Skokie, IL 60077
    (888) 658.8632
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    Located just minutes from the East-West Tollway (I-88), NLU Lisle features 42 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a separate walk-in lab in the library; a café for beverages and snacks; a student welcome center; a library for research and study; conference rooms; and six comfortable student lounge areas with wireless access.

    850 Warrenville Road
    Lisle, IL 60532
    (888) 658.8632
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    Located in one of Chicago's major northwest suburbs, the newly renovated NLU Wheeling includes 20 classrooms with high-tech media equipment, four conference rooms, four computer labs with high-speed Internet access, large student lounge areas with wireless capabilities and interactive video capabilities, and an extensive research library. The site also houses the university library research collection.

    1000 Capitol Drive
    Wheeling, IL 60090
    (888) 658.8632
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    Established in 1988 and located in one of Tampa's major business districts, NLU's Florida Regional Center serves students in 13 counties in central Florida. In addition to its classrooms, the National Louis University Tampa Regional Center features a computer lab, student lounges, and conference room.

    5110 Sunforest Drive, Suite 102
    Tampa, FL 33634
    (800) 366.6581
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