Learning Support Tutoring Services

NLU offers both face-to-face and/or online learning support in the areas of writing, math, and science.  This is a service available to currently enrolled NLU students. Students can make appointments to meet with a tutor or learning specialist at the Chicago campus and the suburban campuses.  Students can also seek online assistance by submitting papers and questions or interfacing with a tutor in real-time.

Here are some possible questions you might have about tutoring:

  • Who are the tutors?

        Full-Time Learning Specialists

            Amanda Bendle:  Math & Science

            Peter Ploegman: Language Arts

            Colleen Ryan: Language Arts

            Grover Wake: Language Arts

         Part-Time Tutors

            Gary Renn: Math – Elgin and Lisle Campuses

            Jessica Salgado: Math - Chicago Campus

            John Hopp: Math & Language Arts - Wheeling & North Shore Campuses

  • What do the tutors do?  

The tutors are peer-tutors and professional learning specialists.  They are knowledgeable and competent in their subject areas.   The tutors and learning specialists are available to help you review your work.  They will not take the place of your course instructor in the teaching of the content material for your course.  They are here to help you build your competency based skills in order to become a more independent and successful student.

  • Do I need an appointment to see a tutor?

Yes. An appointment is necessary to guarantee availability.

Spring 2014 Tutoring Schedule:


   Monday thru Thursday – 10:00am-6:00pm

   Fridays – 9:00am-5:00pm

   Saturdays – 9:00am-2:00pm


   Tuesdays – 3:30pm – 8:30pm


   Wednesdays – 3:30pm-8:30pm

   Thursdays – 3:30pm-8:30pm

North Shore

   Tuesdays – 2:00pm-5:00pm


   Thursdays – 2:00pm-5:00pm

  • How do I make an appointment?

To make an appointment, please call 312-261-3374, email learn@nl.edu, or visit the front desk at the Chicago campus library.  The front desk at the Chicago campus schedules appointments for all campuses.

  • How many appointments do I get?

To ensure that all students are able to get the help they need, we limit tutoring sessions to one 1-hour appointment per subject per week. This means that if you need help with math and writing, you can get one tutoring appointment for math help and another tutoring appointment that week for writing help. If you feel you will need more than one tutoring appointment a week per subject, please email learn@nl.edu for a tutoring referral form to be completed and returned by your course instructor.

  • What if I can’t come in for an appointment during tutoring hours?

 If you are unable to come in for an appointment during tutoring hours, please go to SmarThinking, our online tutoring service, accessible through the NLU portal.  For more information on SmarThinking, visit our SmarThinking Resource Guide.

  • Can I get a recurring appointment?

Yes. You may schedule a weekly recurring appointment to see a tutor for the duration of the term. If, however, you miss a total of three tutoring sessions, for whatever reason, your recurring appointment will be cancelled. You may then schedule tutoring appointments on a week by week basis.

  • What if I’m running late for an appointment?

If you are running late, please contact us as soon as possible; call 312-261-3374. When you arrive, you will receive the remaining time in your allotted time slot. If you arrive more than 30 minutes late without notifying us, your appointment will be cancelled, and you will need to reschedule.

  • What if I can’t come to a campus for tutoring?

If you can’t make it to campus, you have two options for tutoring.

Your first option is our online tutoring service, SmarThinking, accessible through the NLU portal.  For more information, see our SmarThinking Resource Guide.

Your second option is to sign up for an online tutoring appointment done using the Zoom video-conferencing program. You will need a computer, webcam, and microphone to work with a tutor in real-time. You will receive an invite to the appointment sent to the email you provide when scheduling your Zoom video-conferencing appointment. You should also have an electronic version of your assignment to share with the tutor. Please call 312-261-3374 or email learn@nl.edu to schedule a Zoom video-conferencing appointment. 

  • How do I prepare for tutoring sessions?

Prepare specific questions to ask the tutor. Bring all relevant materials (textbooks, syllabi, worksheets, assignment details, etc.). Tutors are available to answer questions, discuss and address assignment issues. They do not do the assignment for you or with you. Plan your tutoring session well in advance of the assignment due date as you will need time to incorporate the tutor’s feedback, comments, and suggestions.

  • What can I expect from a writing tutoring session?

You can expect to receive feedback regarding your questions on grammar, usage, mechanics, style, organization, and citations. The tutor will identify key issues within the first few pages of your essay and provide feedback. The tutor will provide resources that will assist you in mastering college level writing skills. You will be expected to actively participate in the tutoring session by taking notes and responding to the tutor’s questions and feedback. Before coming in for a follow-up appointment, revise your work according to the tutor’s feedback.

  • What can I expect from a math tutoring session?

Each math tutoring session is designed to help you gain further understanding of particular mathematical topics. You should come prepared with specific questions and all work completed to the best of your ability. Tutors will use example problems similar to your homework problems in order to explain concepts, but the tutors will not work through your assignment problem-by-problem.

  • What can I expect from a science tutoring session?

A tutor is available to assist you with topics in biology and chemistry.  You should come with detailed assignment instructions, completed work, class notes, and textbook.  Please have specific topics you wish to review.  The tutor will help you work through interpreting the language of the textbook, assignment expectations, and may suggest additional online or print resources for you to reference.

  • Can I get help with APA style?

 Yes. We provide assistance in APA citation and formatting. For online help, please review our Resource Guide for APA citation style. If you find that you need additional assistance, schedule a tutoring appointment to review how to correctly cite and format an APA style paper.

  • Can I make an appointment for help with using D2L?

What about LiveText?

Access the online D2L tutorials to learn how to navigate D2L.  If you need further assistance, you can schedule an appointment by calling 312-261-3374 or emailing learn@nl.edu.

We do not offer tutoring for LiveText. For assistance with this program, access NCE's online tutorials and resources.

  • Can I get an appointment to prepare

for the Compass Math & Writing Placement Assessments?

Yes. You may schedule two tutoring sessions per subject area prior to each attempt of the Compass assessment. For Compass math tutoring, you are expected to complete the online practice test to the best of your ability before coming to your appointment.

  • Can I make an appointment to prepare

for the Test of Academic Proficiency (TAP)?

Yes. NLU students and applicants can schedule tutoring appointments to prepare for the TAP exam only after attending one of the TAP courses or workshops. The TAP course or workshop you attended must be in the same subject-area as the requested tutoring appointment.

  • What if I need learning accommodations?

If you are seeking academic accommodations, you should contact Peter Ploegman, Learning Support Specialist, at 312-261-3188 or at pploegman@nl.edu for an appointment.  All accommodation requests are assessed on a case-by-case basis.





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