Intermediate Level FAQ

  1. I’m confused about how to get started. Where can I go for help?
  2. I use a Macintosh computer. Will LiveText work on my computer?
  3. Do you recommend I type directly in LiveText or first in my word-processor?
  4. Can I add a new section to my document?
  5. Can I add a new page to my document?
  6. Can I add graphics to LiveText?
  7. When I add pictures to my portfolio, the picture is very large. What should I do?
  8. How do I add Learn360 Video?
  9. Can I get a virus from LiveText?
  10. My instructor wants to see my work in LiveText. Can I just print it out?
  11. How do I protect my privacy while using LiveText?
  12. I’m done with my portfolio and want to get rid of the "Guidelines" and instructions. Can I hide these?
  13. How do I sort the documents I’ve created?
  14. How do I search for one of my documents in LiveText?
  15. How do I organize my documents?

I’m confused about how to get started. Where can I go for help?

  1. While logged into your LiveText account, a "Help" button appears in the upper right hand corner of the screen.  This help button will bring you to LiveTexts help Center where you will find many resource to help you get started.
  2. Once familiar with LiveText, additional requests for troubleshooting may be sent to helpdesk@nl.edu
  3. To contact LiveText directly send an email to Support@livetext.com.
  4. Please remember, nothing substitutes for active use of the site.  Everyone is encouraged to familiarize themselves with the various features.  As with many software programs, individual practice is expected.

I use a Macintosh computer. Will LiveText work on my computer?

YES. Because this is a website, it is available for both Windows and Mac OS X operating systems.  LiveText’s first browser recommendation for a Mac computer is Firefox.  Safari is not recommended for use, though, since the editor does not function as well as when using Firefox.

Do you recommend I type directly in LiveTextor first in my word processor?

It is always best to type and save as much as possible.  This is best done by saving your work first as a document, and then copying/pasting it into LiveText.  You never know if you are going to be knocked off the internet or have some other problem arise.  So be sure to have documents saved on your computer, too.  This means that you always have a backup:  if your computer crashes you have your files in your LiveText account.  There is no limit to the amount of files you add to your LiveText account.  For highly formatted files such as your resume, it is recommended that you attach your resume into LiveText.

Can I add a new section to my document?

Yes.  Click this link to learn how.

Can I add a new page to my document?

Certainly!  Click here to see how!

Can I add graphics to LiveText?

Yes!

  1. Start from the Text & Image Section Editor page.
  2. Click the Insert Image tab, which is located underneath the section title.
  3. Go to the Uncategorized Label dropdown menu and choose the label where the file is located in the File Manager. By default, users should see files in the Uncategorized label.
  4. Click the Select button under the Actions heading for the file you wish to insert.
  5. Once the image is selected, it will automatically display at the top of the page.
  6. Users can optionally type a caption for the image, specify the display size, and select a placement for the image in the document.
  7. To replace a new image, simply follow the same procedures above and the old image will be replaced respectively.
  8. When finished adding or replacing the image, click the Save Changes button to go back to the Text & Image Editor or click the Save & Finish button to go back to the Document View page.

When I add pictures to my portfolio, the picture is very large. What should I do?

When you inserted your picture, you were given the option to choose a type of display size.  If you want to change the display size, please follow these directions:

  1. On the main page in the Dashboard or Documents view, click on the document that you would like change a picture in.
  2. Choose the “Edit” button in the page in which the picture is located.
  3. Click on the “Insert Image” tab above the Section Editor.  You will see the name of the inserted image, a caption (if you added one), the display size, and the placement.
  4. Click on the “Display Size” to show the drop-down menu.  Depending upon the size of your graphic, you will be given these size options: original, large, medium, small, or thumbnail. 
  5. Highlight the size you wish to change your picture to, and then click on “Save & Finish” to insure that your changes have been made.

The "resolution" of the picture you are using may still be set too high.  This means that you have more detail in your picture than needed.  Resolution is set when you scanned or took the picture.  On a scanner, you only need to set the resolution for 72 dots per inch (DPI).  On a digital camera, set it for the smallest size, often 640x480.  When you attach a graphic with the lower resolution, it should be a more appropriate size.

Please Note:  You can only have one image per document section.  Pictures that have a high resolution will show up in LiveText very LARGE.  You will need to change the display size as explained in #8 above.  If your image is still too large, you will need to reduce the resolution of the picture using a photo-editing program or website, such as http://www.picnik.com  If you use Picnik, upload the picture file first, then “Save and Share”, give the file a new name (so it doesn’t replace your original), then lower the “JPG compression quality” by dragging the bar to the left.  Then click "Save" and follow the directions above for inserting a picture.

How do I add Learn360 video?

Note: Available only for accounts that have paid for this feature

  1. In the “Documents” tab, click on the name of the document you would like to add your video.
  2. Click on the specific page you wish to add your video (found under the “Table of Contents” at the right side of the screen).
  3. In the upper right part of the document you want to edit there is an “edit” button, click "edit".
  4. This section must be a "Resources" section. If your page does not have a "Resources" section, you must create one:
  5. Click on “Manage Sections" in the upper right.
  6. Click "Create Section" and choose "Resources".
  7. Enter a Section title and click "OK".
  8. Your new Resources section should now be visible in the list of sections on your page.
  9. Click "Save and Finish" in the upper right to save your changes. You will be taken back to View Mode.
  10. In the upper right part of the resource page you want to edit there is an “edit” button, click "edit".
  11. There are four tabs that you can click on here, Resource List, Add Personal Resource, Add Live Text Resource, and Add Learn360® Video.
  12. Click on the “Add Learn360® Video” tab, and click the “Go to Add Learn360®” button.
  13. You should be taken to the Add Learn360® Video webpage.
  14. At this point first time users will be required to register with Discovery Education Streaming. Please fill out the information requested, and then continue. If you ever choose to access the Discovery Education Streaming website directly, you will be prompted to enter this username and password.
  15. Type in a keyword to search for the type of video you'd like, or you may browse by subject area, grade level, media format, and/or state standards shown on the left side of the screen.
  16. Select a video to view. Once you see the video there will be a blue link above the video that says, “Add Video to LiveText.”
  17. Click "Add Video to LiveText" to add the full video.
  18. The other cool thing about Learn360® Video is you can add a segment of the video rather than having a full-length film.  In the description of the media, the run time will be given with the option to edit the length.  In addition, the media formats you can choose from include full video, video clip, audio, image, newsreel, or audio/video speeches.
  19. You will be brought back to the edit mode on your resources page. Here you must click on the “Save & Finish” button to save the clip.
  20. The title of your clip should now be listed under the proper section. You should be able to click on the title of the clip for instant access to it.

Can I get a virus from LiveText?

As with any website, yes, you can.  Files you download are potentially virus infected.  Therefore, it is your responsibility to have a virus protection program installed on your computer and keep your virus “definitions” up-to-date.  Generally, LiveText cannot create a virus, only proliferate an existing one.

My instructor wants to see my work on LiveText. Can I just print it out?

Yes.  Sometimes it is easier to prove that you are keeping up with your portfolio development by printing the page you would like your instructor to see.  While in your portfolio, click on the “Print” tab.  Your document will appear.  If you wish to print the entire document, click on print in the upper right hand corner.  If you wish to only print a portion of your portfolio, click on the titles of pages or sections to prevent them from printing and then click on print in the upper right hand corner.

Of course, if your instructor would like to review your portfolio online, you will need to properly send/submit it for review to that instructor.  Steps for sending/submitting your portfolio are available here on the Beginning Steps for Your Electronic Portfolio using LiveText.

How do I protect my privacy while using LiveText?

Your LiveText files are private unless you send/submit or share them with others.  To maintain this privacy and protect your account information:

  1. Do NOT respond “Yes” if you are asked if your password should be saved on a lab computer or any computer other than your own.
  2. Logout of LiveText after each use by hitting “Logout” in the upper right hand corner of your screen.
  3. When in a lab or on any computer other than your own, logoff or restart the computer after using it.

I’m done with my portfolio and want to get rid of the “Guidelines” and instructions. Can I hide these?

Yes.  Follow these steps in order to hide a whole page in your portfolio:

  1. From within a document, click the Manage Pages button. The Manage Pages button is located below the Page List on the left hand side of the document.
  2. Select the checkbox to the left of each page to be hidden.
  3. Click the Hide button.
  4. The page title(s) will be visible in gray in the Manage Pages screen, but will not be visible in view mode.
  5. Click the Close button in the top right corner of the screen to view the document.

To unhide your pages:

  1. From within a document, click the Manage Pages button. The Manage Pages button is located below the Page List on the left hand side of the document.
  2. Select the checkbox to the left of each page that is hidden. The title of each hidden page is displayed in gray.
  3. Click the Unhide button.
  4. The page title(s) will be visible in black in the Manage Pages screen, and will be visible in view mode.
  5. Click the Close button in the top right corner of the screen to view the document.

How do I sort the documents I’ve created?

  1. On the main page in the Dashboard or Documents view, click on the document that you would like to hide a page within.
  2. Click on “Title”, “Type”, “Date Created” or “Date Modified” in order to sort your documents according to that property.
  3. You can sort your documents in any folder in LiveText such as your “Inbox”, “Sent”, “Reviews”, etc.

How do I search for one of my documents in LiveText?

  1. Go to the folder you would like to search such as your “My Work” or “Inbox".
  2. Type your search words into the text box to the left of the “Search” button, and hit enter/return on your keyboard.
  3. Only the documents that match your search will now be listed.
  4. To see all of your documents again, simply click on the tab you would like to see such as “Dashboard” or “Documents”.

How do I organize my documents?

Default System Labels in LiveText already created for you are:

  1. My Work: all work you have created or edited.
  2. Inbox: all work shared with you (as viewer and/or editor).
  3. Sent: all work sent/submitted or shared by you with others.
  4. All: all work to which you have access (others and your own).
  5. Trash: all work you have deleted.
Locations
  • CHICAGO DOWNTOWN CAMPUS

    NLU’s Chicago campus on South Michigan Avenue occupies five floors of the historic Peoples Gas Building. This landmark building, across the street from the Art Institute of Chicago and Grant Park, is easily accessible by train, bus and car and is surrounded by restaurants, parking lots/garages and shops.

    122 S. Michigan Avenue
    Chicago, IL 60603
    (888) 658.8632
    Info » | Directions »
  • ELGIN

    Conveniently located in a fast-growing business district off I-90 and Route 31, NLU Elgin features 10 classrooms with high-tech media equipment; a computer lab with high-speed Internet access; two conference rooms; and comfortable student lounges. Parking is free at this recently remodeled and upgraded teaching site, which now includes wireless Internet access.

    620 Tollgate Road
    Elgin, IL 60123
    (888) 658.8632
    Info » | Directions »
  • NORTH SHORE

    Opened in the summer of 2006, NLU North Shore at Skokie is a state-of-the-art modern campus located just off the Edens Expressway near the Old Orchard Shopping Center. The campus includes 44 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a walk-in lab in the library; six conference rooms; a public café for beverages and snacks; a student welcome center; a library for research and study; and multiple, comfortable student lounge areas.

    5202 Old Orchard Road
    Skokie, IL 60077
    (888) 658.8632
    Info » | Directions »
  • LISLE

    Located just minutes from the East-West Tollway (I-88), NLU Lisle features 42 wireless classrooms equipped with high-tech media equipment; four computer labs with high-speed Internet access, including a separate walk-in lab in the library; a café for beverages and snacks; a student welcome center; a library for research and study; conference rooms; and six comfortable student lounge areas with wireless access.

    850 Warrenville Road
    Lisle, IL 60532
    (888) 658.8632
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  • WHEELING

    Located in one of Chicago's major northwest suburbs, the newly renovated NLU Wheeling includes 20 classrooms with high-tech media equipment, four conference rooms, four computer labs with high-speed Internet access, large student lounge areas with wireless capabilities and interactive video capabilities, and an extensive research library. The site also houses the university library research collection.

    1000 Capitol Drive
    Wheeling, IL 60090
    (888) 658.8632
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  • FLORIDA (TAMPA)

    Established in 1988 and located in one of the city's major business districts, NLU's Florida Regional Center serves students in 13 counties in central Florida. In addition to six classrooms, this location features a conference room, a computer lab with high-speed Internet access, an extensive research library and comfortable student lounges.

    5110 Eisenhower Boulevard Suite 102
    Tampa, FL 33634
    (800) 366.6581
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  • WISCONSIN

    NLU's Milwaukee campus has a proud history of serving graduate students in education in southeastern Wisconsin. Nearly one in five certified Wisconsin teachers looks to NLU for graduate education programs – more than any other university in the state. In addition to classrooms with high-tech media equipment, the campus offers a state-of-the-art computer lab with wireless Internet access and an extensive IDS research library.

    12000 West Park Place, Suite 100
    Milwaukee, WI 53224-3007
    (414) 577.2658
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