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|Position summary:||The Enrollment Specialist will primarily be responsible for managing prospective students after their initial prequalification, following up with additional information and requirements for any of the University's programs and offerings and successfully guiding them to registration. This individual will provide comprehensive, quality and highly informed service to students, ensuring complete student satisfaction from inquiry through the enrollment process. The Enrollment Specialist will also explore the needs of prospective students in order to best align with their academic and professional goals.|
|Responsibilities:||The Enrollment Specialist will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process to include registration completion. Facilitate prospective students through application process for bachelors, masters, doctoral and/or certificate programs. Demonstrate the ability to work collaboratively in a team focused environment to meet the needs of the prospective students. This individual will continuously meet and exceed monthly goals, while maintaining a high level of enrollment, managing prospective students following their initial prequalification. Consult and coordinate appropriate communication with Admissions, Student Finance and Academic Advising by gathering any necessary information needed to successfully guide prospective students through the entire enrollment process. Advise prospective students using a consultative process and guide them through the admissions process with the goal of determining which program is a fit for their career aspirations. Communicate with prospective students daily with relevant activities from Inquire to start; as well as, participating in call campaigns, email campaigns and additional strategies to enhance signature student experience. Leveraging the CRM system to continue the consultative approach, documenting to manage and evaluate work in (SalesForce). Additionally, the Specialist will produce activity reports as needed, maintaining a high level of knowledge regarding the offerings, programs, services etc. of the three colleges that comprise National Louis University, remain continuously knowledgeable, informed, and connected with the processes surrounding enrollment, handle the more promising leads and/or conduct the higher converting outbound calls to select channels, successfully converting leads and generating additional referrals. The Enrollment Specialist will record all interactions, tracking and documenting information, answer more complex questions, and then ultimately guide prospects through the registration process while working collaboratively with the University community to ensure a seamless and positive enrollment experience. Special projects and other duties as assigned.|
|Minimum qualifications:||The Enrollment Specialist is required to have a Bachelor's degree, along with a minimum of 3 years related experience. Demonstrated knowledge of higher education, college admissions and/or recruitment is preferred, along with strong database management skills and a working ability to navigate a CRM system (ie Salesforce) and SIS (ie Banner). The ideal candidate will be proficient with Microsoft Word, Excel, and database systems, have effective organizational skills to manage and control a high volume of outbound calls, the ability to work under deadlines and handle pressure professionally, the ability to thrive in a team atmosphere while consistently maintaining individual performance goals, have excellent and professional verbal, written and interpersonal skills, as well as strong active listening skills to ascertain prospective student needs, expectations, etc. The successful candidates will be self motivated and customer focused, driven to provide a seamless and unparalleled student experience. Requires the ability to work a flexible schedule, some weekends & evenings to accommodate student, departmental and university needs.|
|Apply now:||Please send your cover letter and resume to email@example.com with Job ID “CHES” in the subject line. No phone calls please. You will be contacted if additional information is required or an interview is requested.|
|Education required:||Bachelor’s degree|
National Louis University is an Affirmative Action/Equal Access/Equal Opportunity Employer dedicated to the achievement of excellence and diversity among its students, faculty and staff. NLU is committed to fostering a diverse and inclusive community and strongly encourages all qualified individuals to apply.